Terms & Conditions

A Contact number is required to process all orders It can take 2-10 days to process the order but we will contact you with a delivery date asap. Any order required urgent is advisable to contact us for a delivery date.

Under the Sale of Goods Act – Distance Selling Regulations, you have the right to cancel the order within 7 days of receipt. If the item has already been delivered, it must be unused and in its original packaging with all accessories included,All items returned will have 25% of cost deducted to cover handling and re-stocking. In the case of free P&P another 10% will be added to cover delivery costs. If an item is faulty the manufacturer must be contacted as all of our products carry a 12 month min manufacturers warranty, unless otherwise stated.All Worktops must be inspected on delivery,Any damage must be reported within 2 days of delivery.No returns on worktops if they have been cut.

If the goods are damaged upon receipt please email us, within seven days of delivery. We aim to replace any defective items with replacements. If this is not possible we shall issue a refund to you. Exchanged items will only be sent after we have received the defective item back from you in its original packaging.

No exchange for items damaged in transit if not reported via email to sales@fountainsonline.co.uk within seven days.

We may request images to speed up the exchange process.

All items carry a minimum 12 months guarantee.

If your item becomes faulty you must contact the manufacturer to arrange repair or replacement,contact details can be provided if requested.

Fountains accept no liability form failed delivery or items damaged in transit.