FAQ's

Please advise us of this in writing by emailing us at sales@fountainsonline.co.uk and we will cancel your order and stop payment. If payment has already been received, a refund will be supplied within 30 days from receipt of notification. All returned products must be unused, in original condition and undamaged. The item should be wrapped up securely in its original packaging,and you will need to pay for a courier to return it – we will advise you of the return delivery address. You should retain your proof of postage. Under the Sale of Goods Act – Distance Selling Regulations, you have the right to cancel the order within 7 days of receipt. If the item has already been delivered, it must be unused and in its original packaging with all accessories included,All items returned will have 25% of cost deducted to cover handling and re-stocking. In the case of free P&P another 10% will be added to cover delivery costs. If an item is faulty the manufacturer must be contacted as all of our products carry a 12 month min manufacturers warranty, unless otherwise stated.All Worktops must be inspected on delivery,Any damage must be reported within 2 days of delivery.No returns on worktops if they have been cut.

What if the item is damaged when I receive it?

You should check the item has arrived in good condition before you sign for it. If you are unable to do this you should write ‘item unchecked’ on the delivery note. If it has arrived damaged you should write ‘item damaged’ on the delivery note.

You must notify us of this by email to sales@fountainsonline.co.uk as soon as possible and within 7 days of receipt. You will need to describe the damage and we will require photographs of the damage. We will offer a replacemet of like for like.If this is not available a refund will be provided within 30 days of notification.

You should wrap the item up securely in its original packaging, and we will arrange for it to be collected.

Fountains will accept no fault for loss due to missed,failed or goods deliverd damaged.

We will aim to deliver the item within 2-7 working days,large items & ceramics can be 2-10 working days.We will contact you to book in a delivery date.A contact number is required for all orders.

Yes if the item is paid via paypal,If the item is ordered on the sales line,we can only deliver to the card holders address.Any change of address must be confirmed via email to sales@fountainsonline.co.uk

Each item has its own associated delivery cost, which is stated with the description for that item.If Multiple purchases are required of same/different items contact our sales team via email/phone for a discounted delivery quote.

Delivery overseas is available on some items. Contact us for details sales@fountainsonline.co.uk

All items will be securely packaged.Deliveries will be made through various courier companies, delivery dates can be confirmed.On large items worktops etc,we will contact you approx 1 hour prior to drop off.Tracking info available on request.A contact number is required for all orders.

We accept all the major debit and credit cards including Visa Credit, Visa Debit, Electron, Mastercard, Maestro and Solo. If you have any queries about any other payment methods, such as personal cheques or online bank transfers, please email us at sales@fountainsonline.co.uk

Transaction security is outsourced to Sage Pay, the largest independent Payment Service Provider in the country. Sage Pay provides secure debit and credit card payment solutions for thousands of online and mail order businesses across the UK and has achieved the highest level of compliance under the Payment Card Industry Data Security Standard and adheres to the most stringent levels of fraud screening. All transaction information passed between The White Lounge and Sage Pay is encrypted using industry standard 128-bit SSL certificates.